Accessibility Policy

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Our Commitment

Springvale is committed to improving accessibility. We will put the following policy into practice as required by the Accessibility for Ontarians with Disabilities Act, 2005. 

General 

Springvale is committed to training staff on Ontario's accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Information and Communications

Springvale is committed to meeting the communication needs of people with disabilities. 

When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

Springvale will consult with people with disabilities to determine their information and communication needs.

Employment

Springvale will:

  • Make accommodations available upon request for candidates taking part in all aspects of the selection process.
  • During the hiring process tell applicants when they are selected for an interview that accommodation will be provided.
  • A successful applicant will be informed of our policies and supports we provide to employees with disabilities.
  • If an applicant or successful candidate requests an accommodation, we will discuss their needs with them and make adjustments to support them. 
  • If needed, we will provide customized workplace emergency information to employees who have a disability.

Design of Public Spaces

Springvale will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.

Training

Springvale is committed to training staff on Ontario's accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Training will include the following:

  • The purpose of the AODA, 2005 and the requirements of the customer service standard.
  • How to interact with people with various types of disabilities.
  • How to interact with people who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Springvale's services.
  • Springvale's polices, practices and procedures relating to the customer service standard.

Modifications to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Policy Manager

The Managing Director of Operations is responsible for the implementation and administration of the above policy. If you have any questions about the policy or if the purpose is not understood, please direct inquiries to the info@springvale.org.


Accessibility Customer Service Policy

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Our Commitment

Springvale strives to provide our services in a manner that is accessible to all. We respect the dignity and independence of people with disabilities. We are committed to offering equal opportunity to access our services and providing the benefit of the same service, in the same place and in a similar way to all people in Ontario. The following policy is put into practice in accordance of the standards and rules as set out in the: 

Accessibility Standards for Customer Service (Ontario Regulation 429/07)

Information and Communication

When communicating or providing information or services to a person with a disability, we will do so in a manner that takes the person's disability into account. 

Accessible Formats and Communications Supports

If a person with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs — at no additional cost to them. 

If we are not able to meet the person's particular requirement in a reasonable time frame, we will inform them and will work with them to determine an alternate method or will provide a summary of the information.

Feedback Process

We welcome feedback in regards to how well we serve our members, attendees and guests with disabilities. Feedback forms are available upon request.

Feedback may be provided by:

  • in person
  • Telephone: (905) 887-5651
  • In Writing: Springvale Church

Attn: Managing Director of Operations
3885 Stouffville Road
Stouffville, ON L4A 3X1

  • Email: lillian@springvale.org

Individuals who provide feedback can expect to hear back within 10 business days. 

Temporary Service Disruption

In the event of a planned or unplanned disruption in the facility or services that impacts people with disabilities, we will provide notice in a method that may be reasonable under the circumstances.

Assistive Devices

People with disabilities may use their own personal assistive devices to access our services unless otherwise prohibited due to privacy, health or safety concerns. Springvale is willing to look at providing assistive technology and will work with individuals to determine what is possible and reasonable based upon needs and cost. For inquires contact: info@springvale.org

Service Animals

We are committed to welcoming people with disabilities who are accompanied by a service animal on the part of our premises that are open to the public. 

Support Persons

We are committed to welcoming people on with disabilities who are accompanied by a support person on the part of our premises that are open to the public. Springvale may require for support person to accompany a person with a disability but only when necessary to protect the health and safety of the person with a disability or the health and safety of others on the premise.

Admission Fees

Where admission fees are charged for a program or event, support persons will not be charged. 

Modifications to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Policy Manager

The Managing Director of Operations is responsible for the implementation and administration of the above policy. If you have any questions about the policy or if the purpose is not understood, please direct inquiries to info@springvale.org.